With your day to day business transactions on running your ebay store, it becomes difficult to be in touch with your customers. However, that’s the gist of entire business, how stay in front of the customers even with our transactional work load. Here are 5 ways to stay in touch with your ebay customers:
1. Automate your follow ups
The first way is by doing a series of follow-up emails to your customers. There are dozens of automate follow up email clients that help you to schedule a follow up. You can use http://www.boomeranggmail.com/ which helps you to Schedule Emails to Send Later, Email Reminders and Email Tracking.
2. Create regular touch points of communication
Take out a chance to be in touch with the customer during the entire purchasing process. Do notify the customer through email. Send out an email when payment is received, when you ship the item, wait one week before telling them to post a feedback and two weeks after shipping send out a survey email to make sure the customer was happy.
3. Use Newsletters to be in touch with your customers regularly
Use tracking URL’s in emails so that you know how many people clicked on these links. You can also have a newsletter, which is a double opt-in newsletter. This is not the newsletter feature that ebay offers but from a third party service like Mailchimp (www.mailchimp.com).
Finally, the entire process keeps your name in front of the customers. You will never get one complaint about spamming but just the opposite. Your customers will thank you for the great communications.
Do you have any other ideas to share with us ? Drop in a comment below.