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3 Ways to stay in touch with your eBay Customers

With your day to day business transactions on running your ebay store, it becomes difficult to be in touch with your customers. However, that’s the gist of entire business, how stay in front of the customers even with our transactional work load. Here are 5 ways to stay in touch with your ebay customers:

 

1. Automate your follow ups

The first way is by doing a series of follow-up emails to your customers. There are dozens of automate follow up email clients that help you to schedule a follow up. You can use http://www.boomeranggmail.com/ which helps you to Schedule Emails to Send Later, Email Reminders and Email Tracking.

 

Dont forget to follow up to stay in touch with your ebay customers

 

2. Create regular touch points of communication

Take out a chance to be in touch with the customer during the entire purchasing process. Do notify the customer through email. Send out an email when payment is received, when you ship the item, wait one week before telling them to post a feedback and two weeks after shipping send out a survey email to make sure the customer was happy.

 

Create regular touch points of communication customer service

 

3. Use Newsletters to be in touch with your customers regularly

Use tracking URL’s in emails so that you know how many people clicked on these links. You can also have a newsletter, which is a double opt-in newsletter. This is not the newsletter feature that ebay offers but from a third party service like Mailchimp (www.mailchimp.com).

 

newsletter to stay in touch with your ebay store customers

 

Finally, the entire process keeps your name in front of the customers. You will never get one complaint about spamming but just the opposite. Your customers will thank you for the great communications.

 

good communication means good business for ebay store customers

Do you have any other ideas to share with us ? Drop in a comment below. 

 

If you are looking to get a professional ebay store design, you can email us at [email protected]. Our team would reach out to you instantly !

5 Ways to save time and be more productive while managing your eBay Store

As an ebay store owner, i am sure you would always be crunched for time. Lot of ebay store owners, have  asked me how to be  faster and efficient at managing ebay business?

To get the best out of your day, you’re going to need a few good strategies, a collection of tools, and a focused approach at work.

Here are 5 ways to save time and be more productive while managing your ebay store :

1. Set a schedule

 

Managing your ebay store with your timing and let not non business activities distract you. Keep up a schedule for all your activities. For example, try responding to your buyers query between 10 to 11 a.m., setup a time with your courier company for getting the pickup & shipping managed. This would make your sure that you complete all your task perfectly.

 

set a schedule to manage your ebay store

 

2. Write a daily to do list

 

Before you start your day make up a note stating what you would actually do today. Try to list and have times set for the activities and unplanned tasks that pop up.Try using Pomodoro apps or tools like Evernote to manage your todos.

 

to do list to manage your ebay store

 

3. Take advantage of eBay’s listing tools

 

Every ebay store comes up with the eBay tool wizard  (http://pages.ebay.com/sell/toolrecommendations.html)

Seller tools such as Turbo Lister and seller manager help to make your business more efficient.

 

turbo lister for ebay

4. Consider hiring a trading or virtual assistant

When your ebay business starts expanding you might probably not be able to manage your growing business single hand. Hence  you can consider hiring a trading or a virtual assistant  so that you can manage your work & home easily. It helps to free up your time and at the same time let your business grow.

 

trading assistance for ebay

5. Share your plan with your team

 

Let your team know what is your goal and plan to reach the goal so that they can assist you in a convenient way. Let the people around you know your timing and dedication to work so that you won’t be interrupted by them.

 

working in team to make your ebay store successful

 

 

Do you have any amazing time-saving tips that other ebay store owners might want to know? Share your productivity hacks in the comments.

 

If you are looking to get a professional ebay store design, you can email us at [email protected]. Our team would reach out to you instantly !

 

4 Ways to outsell your competition at eBay and promote your eBay Store

Unable to generate traffic to your ebay store? Is your ebay store sales dropping day by day ? Here are 4 ways to outsell your competition at ebay and promote your ebay store well :

 

1.   Be an expert on whatever you sell

Here is the key to master ebay. Every product which you sell, you need to be a master at it. How can you create a proper listing without even knowing what you are selling?

If you don’t have much knowledge about the product, you can head over to the product documentation and get informed. This would help you to promote your ebay store better than your competitors. Who doesn’t like to buy products from people who know the products in and out ?

Tip :You will also be able to find useful keywords and phrases in the product documentation.

 

finding the perfect product to promote your ebay store

 

2. Create a keyword rich title

 

Majority of ebay store owners who list their products on ebay use the actual product title for listing. For example, “iPhone 5 16gb” is listed by many sellers by its title.

Ideally you should think like a user while creating the titles, If you were looking for a iPhone 5, how would you type in google ?

Ideally, if you want to get in additional traffic coming in, It should be listed as “iPhone 5 16gb available at the lowest price”.

This would be a creative way of using relevant keywords and phrases which will bring in the good amount of traffic to this listing.  You can find these targeted keywords with Google.

 

key words to promote your ebay store.

 

3.  Find out how your competitors are listing

Before finalizing the listing title to promote your ebay store, do try to find out what your competitors have used for those specific products. Try to find out the possible keywords and phrases and see if anyone is using the same. Try to find out keywords and phrases that give you less competitors.

competition for promoting your ebay store corporate competition

 

4. Misspellings can help you sell

 Misspelling have been a great way to generate traffic. For example, a product that has to do with “Sony Xperia” can also be written as “Sony Experia. This would give you some additional mileage, which others might not get J.

misspell can help you to promote your ebay store google keyword

Do let us know your thoughts in the comments section below. If you have used any creative ideas to promote your ebay store. Do share it below.

 

If you are looking to get a custom ebay store design, you can email us at [email protected]. Our team will reach out to you instantly !